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CSPA is a trusted partner of the pensions administrator MyCSP. This relationship, together with the knowledge and experience of our Personal Pension Case Manager, means that we are able to represent and assist members should they experience difficulties with their Civil Service Pension.
If you have a query about payment of your pension, or pension benefits you should first contact MyCSP, the administrators of the Civil Service Pension.
You could also try the MyCSP website which features guidance and frequently asked questions on the various pension schemes.
Outcomes of cases referred to the Pension Ombudsman can be found at here.
Christine Haswell is the Personal Pension Case Manager for the Civil Service Pensioners’ Alliance (CSPA).
Christine has a wealth of relevant experience, having worked as National Pensions Official at University College Union, working on pay policy at the Equal Opportunities Commission and on Civil Service Pensions for PCS Union. She is also a Trustee of Pension schemes and the Citizens Advice Bureau.
If you have contacted MyCSP and still need assistance with a query or difficulty with your civil service pension, please contact CSPA HQ on:
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