CSPA is a trusted partner of the pensions administrator, Capita (formally MyCSP). This relationship, together with the knowledge and experience of our Personal Pension Case Manager, means that we are able to represent and assist members should they experience difficulties with their Civil Service Pension.
If you have a query about payment of your pension, or pension benefits you should first contact Capita, the administrators of the Civil Service Pension Scheme.
You could also try the Civil Service Pension Scheme website which features guidance and frequently asked questions on the various pension schemes.
Outcomes of cases referred to the Pension Ombudsman can be found at here.