Pressure building on Capita
‘Unacceptable’: The Civil Service Pension Scheme transfer six weeks on Unions put pressure on Capita and the Cabinet Office amid ongoing issues with the scheme On 1 December, administration of the […]
CSPA acts on your complaints about contacting Capita
In response to the volume of telephone complaints to the CSPA office from members about difficulties in contacting the new Civil Service pensions administrator Capita, we have written directly to […]
Capita Pensions Portal and website are now live
The Cabinet Office has confirmed to CSPA that the new Civil Service pension portal, and the refreshed and updated pension website www.civilservicepensionscheme.org.uk went live on Monday 1 December. Capita has […]
Capita takeover announced
The Cabinet Office confirmed on the 12 November that Capita will take over administration of the Civil Service Pension Scheme on Monday 1 December 2025. The confirmation follows a critical report from […]
NAO highlights service problems
Rather listen? Simply hit the play button and listen to the article in full https://members.cspa.co.uk/wp-content/uploads/2025/08/08.-NAO.mp3 Members will be aware that the CSPA has had concerns about MyCSP’s administration of the […]
Capita fine update
As you may have seen in the news, Capita recently received a rather substantial fine following a data breach which occurred back in March 2023. We understand that these reports, quite rightly, are causing […]
Civil Service Pension Scheme – new administrator from December 2025
The Cabinet Office Pensions team has confirmed to CSPA that Capita Business Services Ltd (Capita) have been awarded the contract to administer the Civil Service Pension Scheme, from December 2025, […]