Update: Capita contact details
Following information shared last week we now have updated steps to submit an online request/query to Capita. Steps to submit a query/request online:
Capita ‘fiasco’: Member interview
Read original article One of our members, Dough Eckford was recently interviewed by the ipaper, where he shared how to recent issues with the Civil Service Pension have impacted him. […]
Cabinet Office: Capita Recovery Plan
The Cabinet Office outlines the next stages of their Recovery Plan to get Capita’s administration of the Civil Service Pension Scheme back on track A great many CSPA members who have recently […]
Westminster Hall Pension Debate
On Wednesday 4th February a Westminster Hall debate was brough forward by Lorraine Beavers MP on administration of the Civil Service Pension Scheme. The debate exposed the widespread failure of Capita to manage the […]
Hardship Loans for Civil Service retirees awaiting payments
CSPA is pleased to see that attention is being paid to the plight of Civil Service Pensioners who are not getting their pension. But there is insufficient action to help […]
Capita latest: Emergency loans and BBC coverage
Capita – coverage on BBC’s Watchdog The transfer of the Civil Service pension from MyCSP to Capita in December 2025 and the resulting issues is now making the main stream […]
CSPA welcomes the joint statement and apologies from Civil Service Chief Operating Officer and Capita CEO
The phones at CSPA HQ are still very busy as we take calls from members frustrated by the difficulties they’re having in attempting to contact Capita about their pensions. Members tell us they’ve held on for 3 hours or […]
Prime Minister facing questions over Capita takeover of pensions
The following parliamentary contributions have been made around Capita’s administration of the civil service pension scheme. Ann Davies (PC, Caerfyrddin) raised concerns about serious delays in civil service pension payments administered by […]
Update from Capita
Read on Capita website We know many members are experiencing challenges with the Civil Service Pensions Scheme at this time. We are sorry for any delays and frustration this has […]
Retired civil servants left in pension limbo
Read article on the BBC website Some former state employees across the country have been left with no income this month after the company managing civil service pensions failed to […]