Capita and Civil Service Pensions: Latest Update
The Paymaster General and Minister for the Cabinet Office, Nick Thomas‑Symonds, provided an update in the House of Commons this week on Capita’s performance across several public sector pension contracts, […]
Civil Service Pensions: What You Need to Know After the Capita Transition
Last week, our Pension Manager, David Luxton, delivered a webinar hosted by the Charity for Civil Servants, exploring the ongoing challenges facing the Civil Service Pension scheme following its transition […]
Why can’t I see my Annual Benefit Statement on the Portal?
The online Annual Benefit Statement (ABS) interface on the Civil Service Pension Scheme portal has been taken offline while Capita works through the resolution of technical issues. Although this means […]
Public Accounts Committee scrutinises Capita over Civil Service Pensions failures
The Public Accounts Committee held a critical session examining Capita’s handling of the Civil Service Pension Scheme, highlighting serious service failures, data issues, and the scale of the inherited backlog. […]
MPs Challenge Capita on Pension Backlogs
Today’s Public Accounts Committee session on Civil Service pensions was one of the most candid examinations of the transition to Capita so far and it underscored the very real impact […]
Civil Service Pensions Update: Progress and what it means for members
The latest update from the Civil Service Pensions Taskforce (12 March 2026) highlights continued progress in addressing the service issues affecting members, although some delays remain. You can read the […]
Cabinet Office Chief provides update on pensions backlog
Catherine Little, Permanent Secretary to the Cabinet Office was questioned by MP`s on the Public Administration and Constitutional Affairs Committee (PACA) yesterday, 3 March, about the progress made in tackling the backlog at Capita, which has […]
Civil Service Pension Scheme delays: How to Escalate Complaints
Click to jump to the relevant section If you are in financial difficulty How to complain effectively Complaints to the Pension Ombudsman Overpayments Since administration of the Civil Service Pension […]
CSPA Members Report Widespread Delays and Poor Service from Capita
We recently invited CSPA members to share their experiences of the service they are currently receiving from Capita. We asked why they had needed to make contact, how they attempted […]
Public Accounts Committee Questions Capita Bosses
The Public Accounts Committee (PAC) on 12th February questioned Richard Holroyd, Chief Executive of Capita Public Services, and Chris Clements, Managing Director of Capita Pension Solutions, regarding the widespread disruption […]