Capita and Civil Service Pensions: Latest Update
The Paymaster General and Minister for the Cabinet Office, Nick Thomas‑Symonds, provided an update in the House of Commons this week on Capita’s performance across several public sector pension contracts, […]
Civil Service Pensions: What You Need to Know After the Capita Transition
Last week, our Pension Manager, David Luxton, delivered a webinar hosted by the Charity for Civil Servants, exploring the ongoing challenges facing the Civil Service Pension scheme following its transition […]
Why can’t I see my Annual Benefit Statement on the Portal?
The online Annual Benefit Statement (ABS) interface on the Civil Service Pension Scheme portal has been taken offline while Capita works through the resolution of technical issues. Although this means […]
MPs Challenge Capita on Pension Backlogs
Today’s Public Accounts Committee session on Civil Service pensions was one of the most candid examinations of the transition to Capita so far and it underscored the very real impact […]
Civil Service Pensions Update: Progress and what it means for members
The latest update from the Civil Service Pensions Taskforce (12 March 2026) highlights continued progress in addressing the service issues affecting members, although some delays remain. You can read the […]
Civil Service Pension Scheme delays: How to Escalate Complaints
Click to jump to the relevant section If you are in financial difficulty How to complain effectively Complaints to the Pension Ombudsman Overpayments Since administration of the Civil Service Pension […]
CSPA Members Report Widespread Delays and Poor Service from Capita
We recently invited CSPA members to share their experiences of the service they are currently receiving from Capita. We asked why they had needed to make contact, how they attempted […]
Public Accounts Committee Questions Capita Bosses
The Public Accounts Committee (PAC) on 12th February questioned Richard Holroyd, Chief Executive of Capita Public Services, and Chris Clements, Managing Director of Capita Pension Solutions, regarding the widespread disruption […]
Capita ‘fiasco’: Member interview
Read original article One of our members, Dough Eckford was recently interviewed by the ipaper, where he shared how to recent issues with the Civil Service Pension have impacted him. […]
Cabinet Office: Capita Recovery Plan
The Cabinet Office outlines the next stages of their Recovery Plan to get Capita’s administration of the Civil Service Pension Scheme back on track A great many CSPA members who have recently […]