Westminster Hall Pension Debate
On Wednesday 4th February a Westminster Hall debate was brough forward by Lorraine Beavers MP on administration of the Civil Service Pension Scheme. The debate exposed the widespread failure of Capita to manage the […]
Hardship Loans for Civil Service retirees awaiting payments
CSPA is pleased to see that attention is being paid to the plight of Civil Service Pensioners who are not getting their pension. But there is insufficient action to help […]
Capita latest: Emergency loans and BBC coverage
Capita – coverage on BBC’s Watchdog The transfer of the Civil Service pension from MyCSP to Capita in December 2025 and the resulting issues is now making the main stream […]
CSPA welcomes the joint statement and apologies from Civil Service Chief Operating Officer and Capita CEO
The phones at CSPA HQ are still very busy as we take calls from members frustrated by the difficulties they’re having in attempting to contact Capita about their pensions. Members tell us they’ve held on for 3 hours or […]
Prime Minister facing questions over Capita takeover of pensions
The following parliamentary contributions have been made around Capita’s administration of the civil service pension scheme. Ann Davies (PC, Caerfyrddin) raised concerns about serious delays in civil service pension payments administered by […]
Pressure building on Capita
‘Unacceptable’: The Civil Service Pension Scheme transfer six weeks on Unions put pressure on Capita and the Cabinet Office amid ongoing issues with the scheme On 1 December, administration of the […]
CSPA acts on your complaints about contacting Capita
In response to the volume of telephone complaints to the CSPA office from members about difficulties in contacting the new Civil Service pensions administrator Capita, we have written directly to […]
Capita takeover announced
The Cabinet Office confirmed on the 12 November that Capita will take over administration of the Civil Service Pension Scheme on Monday 1 December 2025. The confirmation follows a critical report from […]
NAO highlights service problems
Rather listen? Simply hit the play button and listen to the article in full https://members.cspa.co.uk/wp-content/uploads/2025/08/08.-NAO.mp3 Members will be aware that the CSPA has had concerns about MyCSP’s administration of the […]
Public Accounts Committee report into pension management released
Earlier in the year we you, asked our members, to share their thoughts, opinions and experiences of contacting MyCSP. And over a thousand of you did, the responses were collated […]